Frequently Questions

General FAQs

General Question

What Is The Estimated Delivery Time?

Each furniture product you place with us comes with a tentative date of shipping. Typically our product is delivered within 6 to 8 days from after shipped order. We are using premium transportation and delivery services to deliver the products which ensure the product is delivered in time. Our team tracks each order 24×7 and gives you updates periodically via email or SMS.

Do I Have To Pay Shipping And Delivery Charges For My Order?

Shipping or delivery charges if any, will be mentioned in your invoice before you make the payment. You can check if the same is applicable for your order.

Why Have I Received Part Delivery For My Order?

Orders which consist of multiple items together might be delivered separately for each item. However, if any part of a combo pack or set is missing, you must contact our Customer Care

Can I Go For Part Replacement Of My Order?

Yes, if you have ordered multiple items together, you can replace or return each of them individually. However, the same does not apply to combo sets which are considered as single items.

When Can I Cancel My Order?

You can cancel an order within 24 hour of furniture if order other small item you can cancel before dispatched

How do I know that my Order has been confirmed?

Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on our website where you will be able to see your Order Confirmation details. You would also receive an SMS & an E-mail confirmation for your order on your registered mobile number & email id.

Payment & Live Support

What Are The Different Methods Of Payment On RAFAGH?

You can pay using your Credit or Debit Card, through Net Banking, or as Cash on Delivery for your orders on RAFAGH.

Is COD Facility Applicable To All Orders On RAFAGH?

Yes we have COD options on several products, You can check the availability of this service when you place the order.

Money Was Deducted From My Account Even Though The Transaction Failed. What Should I Do Now?

If your transaction failed but your credit or debit card account has been charged, you will receive a refund within 48 hours.

How To Use A Cash Back Offer?

Using a cash back offer on an order is very simple. When you reach the payment page for your order, you will find the available cash back options which you can then select. The amount will be directly credited to your account by the relevant bank.

Can I Pay In EMI?

Yes, We offers payment modes through credit card EMI and you can select payment periods between 3 months/6 months/9 months/12 months. However, there is a minimum order value for EMI orders and it is not applicable for some items.

Can I get Live chat support for my order?

Yes, We are available 16×7 with Live Chat Support. You can contact us for assistance in any order placing or payment related issues.

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